Selected project examples
Business process management for customer transactions, Gasversorgungsgesellschaft WINGAS, Berlin, Germany
To support its sales processes, WINGAS has implemented the AUREA CRM system.
In this project, FIT made use of the jointly-created functional specifications from a previous project to implement the adaptation and integration with various backend systems and carried out the system introduction and legacy data migration. The particular challenge in this case was, together with WINGAS, to provide support on the functional side for a straightforward and system-focused implementation and definition of the standardized work processes and, on the technical side, to automate the processes. The technical solution was achieved in full with a modern architecture approach using BPMN. This way, the interaction between market communication, settlement, offer calculation, and sales tasks was designed to be transparent, traceable and flexible. The specific requirements of an energy provider company were achieved in full in AUREA CRM in the screens, the individual processes, and in the data structures. This also includes, for example, a CTI connection to simplify the daily work for the end user. As the central, easy-to-use user interface and data hub, the CRM has proven an excellent solution.
